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Service Advisor
Casa Grande, Arizona
$5 – 8K/month

A multi-franchise auto group in Arizona is searching for experienced Service Advisors passionate about taking care of the customer. The role requires working with multiple customers at one times, prioritizing the needs within the day, strong communication and follow-up with customers, technicians, parts team, cashier and Service Manager.

Responsibilities and Duties:

• Setting, confirming and preparing for appointments with customers to expedite their service experience.
• Greeting customers in a timely and friendly manner.
• Determining vehicle needs based on customer information and a vehicle walk-around. Using a selling process to assist customers in planning for on-going required maintenance of their vehicle.
• Producing repair orders for customers with full transparency including cost and time estimates.
• Communicating frequently with Technicians and Parts Associates to ensure timely completion of work.
• Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed.
• Creating a great vehicle delivery experience for the Customer.
• Following up with Customers to ensure satisfaction. Setting and achieving targeted sales goals.
• Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information.
• Providing an exceptional customer experience to drive loyalty.
• The performance of a Service Advisor is measured by achieving: Targeted sales goals, & Targeted Customer Satisfaction Index

Qualifications and Skills:

• High School diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Ability to thrive in a fast-paced environment with many priorities.
• Prior sales experience.
• Demonstrated communication and interpersonal skills.
• Organization and follow-up skills. Experience and desire to work with technology.
• Valid in-state driver’s license and have and maintain an acceptable, safe driving record.

Benefits:

• Medical
• Dental
• Vision
• 401k
• Professional Development and Advancement Opportunities

Interested candidates, please contact Kristin Frank at kristin@apnusa.com or 602-788-5890.