Service Advisor
APN Staffing
Automotive Service Advisor – $75K-$85K/year – Depending on experience
Northern Arizona
Automotive dealership looking for experience service advisor to join their service team!!
***NO WEEKENDS***
Responsibilities
- Greeting customers, scheduling service appointments and receiving vehicle information.
- Listening to requests of the service desired and clearly explaining information on the repair order.
- Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
- Estimating the cost and time needed to do the repair, taking into account the customer’s schedule.
- Handling customer complaints and maintaining high customer satisfaction standards.
- Regularly check on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.
Qualifications
- Two years of experience in a dealership position and general knowledge of vehicle mechanical operations is recommended for service advisors.
- Must possess strong communication skills to deal with customers, employees and vendors
- Specific manufacture experience not required
For more information, contact Kityra Mitchell at 602-788-5890 Ext 112 or email at kityra@apnusa.com
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We are an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.