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Patient Services Representatiive

APN Staffing

Estimated Salary: $41,600

Patient Services Representative- $20.00
Central Phoenix, Az.
Mon – Fri – 8-5pm
Temp to perm opportunity

Provides clerical, administrative support and coordination for all aspects of integrated care, both
behavioral health and medical. Ensures that pending intake and prior authorization gaps are addressed
to increase service outcomes.

Temp to Perm opportunity 40 hour/ week position. Shifts are Mon – Fri 8am-5pm


  • Greets patients and assists with patient information, form completion, and properly verifies insurance eligibility for all appointments.
  • General office duties (mail, fax, file, copy, office supplies).
  • Set appointments for clients and ensure that daily client appointments are accurately logged in the electronic health record.
  • Follows up on missed appointments to appropriately re-engage the patients.
  • Follows proper procedure to check the patient in for the day’s services.
  • Documents in EHR promptly and accurately.
  • Contact outside agencies when needed for referral information and/or other assistance for clients.
  • Other duties as assigned.

For Behavioral health:
o Completes and sends out daily log tracking at end of each day with information on all
assessment appointments and requests.Facilitates new clients being scheduled with Assessors for Intake/Assessment as quickly as
possible by locating available staff and engaging supervisor when needed for immediate
o Put intake and admit packets together for clients, keep necessary stock of packets.
o Provide copies for staff as needed.
o Assist with processing and completing admissions.

For Medical:
o Follow up accordingly/promptly on patient requests via phone/letter at the direction of
medical practitioners. May coordinate with the involved parties on behalf of the patient.
o Assist MA with coordination of Specialist referrals.
o Coordinate care on behalf of patients with labs, behavioral health, and other specialty care
o Follows up with the pharmacy, patients, and staff and coordinates a response back based on
the consult with the medical staff.


  • High School Diploma or GED required.
  • Electronic Medical Record experience.
  • Minimum of 1 year of experience in a medical and/or behavioral health office setting.
  • Knowledgeable about the economic, educational, and social problems of diverse cultures
  • and referral sources available.
  • Experience in working with a variety of cultures population preferred.


  • Valid Fingerprint Clearance Card required.
  • CPR/First Aid Certificate within 90 days of hire.
  • Possess and maintain a valid Arizona driver’s license.
  • Bilingual- Spanish desired
  • Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
  • Excellent customer service skills
  • Understand the dynamics of substance use and demonstrate the ability to integrate the knowledge for practical application.

For more information, contact Ren’e Pelayo at 602 788-5890 ext 116 or email at rene@apnusa.com

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We are an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.