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Crisis Support Specialist

  • ,
  • Healthcare
  • May 17

APN Staffing

Crisis Support Specialist – $65,000+++ doe
S. Chandler , Az.

Provides crisis intervention expertise and counseling directly to patients during evening and weekend/holiday hours by performing the following duties personally. Responsible for ensuring that all critical tasks are fulfilled on a timely basis.

This is a full-time position. Shifts are Monday – Thursday 11:00am – 7:00pm


    • Maintains exclusive focus upon patients, the quality of their condition and care, and their individual needs without significant distraction by administrative and non-patient contact activities.
    • Complies fully with all patient medical records and information privacy regulations, state and federal.
    • Takes all steps necessary to fully ensure employee patient and medical data confidentiality and security.
    • Ensures that patients receiving care are well cared for according to state and federal regulations as well as contemporary behavioral health practices.
    • Provides crisis intervention services directly to patients and residents while ensuring that repetitive crises on individual bases are prevented.
    • Utilizes professional expertise to prevent negative outcomes such as violence, anti-social behavior, suicide and self-victimizing trauma, and develops patient/family/ community safety plans.
    • Evaluates and accurately documents patient condition, and continually adjusts response methodologies accordingly.
    • Maintains exceptional working relationships with various internal behavioral health experts and external behavioral health resources.
    • Determines if acute psychiatric care is necessary and gains facility admission on a rapid basis when patient conditions and risks warrant it.
    • Takes all actions necessary to ensure that all behavioral and medical care is fully coordinated in a best practice manner while creating and ensuring healthy behavioral and medical outcomes.
    • Documents all pertinent and required patient information and data completely, accurately, and rapidly on a verbal, written and/or electronic basis frequently within multiple record-keeping and reporting systems.
    • Consults with other members of the medical, behavioral health and EMS teams to ensure that patient needs are met and for the purpose of arranging other appropriate interventions.
    • Ensures that all appropriate entities such as schools, facilities, businesses, law enforcement agencies, and other governmental authorities are notified in specific patient cases when warranted for safety and/or patient care reasons.
    • Communicates thoroughly and clearly with all members of patient care and treatment teams.
    • Assesses patients and residents for referral to external treatment resources and makes appropriate referrals.
    • Helps patient and family through individual or group discussions to ensure that patients/residents understand, accept, and follow behavioral and medical recommendations.
    • Facilitates discharge planning while notifying all appropriate authorities and agencies of risk situations, such as Adult Protective Services, Child Protective Services, law enforcement, etc.
    • Demonstrates ability to regularly change priorities to accomplish all tasks despite frequent interruptions.
    • Demonstrates ability to clearly communicate, both orally and in writing, while performing all essential functions.
    • Performs other special projects and duties as assigned.

  • Masters’ Degree in Counseling or Social Work required.
  • Current independent licensure from Arizona Board of Behavioral Health Examiners as either LPC, LMSW, or LISAC.
  • 3 years’ experience within a residential mental health treatment facility successfully counseling individuals in crisis situations.
  • Experience within a multi-cultural health care environment strongly preferred, with Native American direct patient serving experience preferred.
  • Valid Arizona drivers’ license with no major violations during the prior five years.
  • Demonstrated ability to relate to diverse cultures
  • AZ Department of Public Safety Fingerprint Card within 60 days in position.

For more information, contact Ren’e Pelayo at 602 788-5890 ext 116 or email at rene@apnusa.com

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We are an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.