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Assistant Service Manager
Casa Grande, AZ
$7 – 9k/month

The Assistant Service Manager, reporting to the Service Manager, will be responsible for creating a highly-motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence, training, coaching and executing dealership processes & procedures.

Specific duties for this customer service role include, but are not limited to:

• Providing support in the dealership recruiting process by assisting the Service Manager with all hiring needs
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues of working the process within the DMS and service standards
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure

Qualifications:

• Outstanding leadership and management skills
• Ability to work in a fast-paced work environment
• Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Minimum of 2 years’ experience in a Service role
• Proven track record of exceeding business objectives
• Ability to work efficiently both individually and as part of a team

Interested candidates, please call Kristin at 602-788-5890 x.124 or via email at kristin@apnusa.com.